Telehealth Consent

Clinics powered by RxRouter deliver care through telehealth — the use of secure online tools to connect you with a licensed provider rather than an in-person visit. This page explains what that means. The binding consent that applies to your care is presented and recorded by your clinic when you complete intake.

How telehealth care works here

You complete an online intake describing your health history and goals. A provider licensed in your state reviews your information and, where appropriate, may follow up with questions or request a phone or video consultation before making any treatment decision. If treatment is approved, your prescription is sent to a licensed pharmacy for fulfillment.

Benefits and limitations

Telehealth can make care more convenient and accessible. It also has limits: a provider cannot physically examine you, and some conditions are not appropriate for telehealth and may require an in-person visit. A provider may determine that telehealth is not suitable for your situation and decline to prescribe. As with any care, there are potential risks, including the possibility of technical issues or that information you share is incomplete.

Emergencies

Telehealth is not for emergencies. If you are experiencing a medical emergency, call your local emergency number or go to the nearest emergency room.

Your consent and questions

You may decline or withdraw consent to telehealth care at any time without affecting your right to seek care another way. For the specific consent that applies to your clinic, review the consent presented during intake, or contact your clinic. General questions can be sent to support@rxrouter.ai.